Customer Service

ordering & payments

Questions? See below for answers or email us.

ORDER BY PHONE
You can order Monday-Friday 9am-9pm EST or Saturday-Sunday 11am-7pm EST at 1-844-7-dELiAs (1-844-733-5427).

PAYMENT OPTIONS
dELiA*s accepts the following: Visa, Discover, MasterCard, American Express, and PayPal.

ORDER CONFIRMATION
You'll receive two emails after you place your order and provide us with a valid email address. The first will confirm your order and provide a link to the Order Status page, the second will arrive once your order has shipped. In some cases a UPS tracking number may be provided for convenient tracking at UPS.com.

PRE-ORDER / BACKORDER STATUS
If you add an item to your cart and a message is displayed that the item is on Backorder, the item is expected to be available by the date given. You may order that item and it will be shipped when it arrives in our warehouse. If you are paying by credit card you won't be billed until the item is shipped. We do not offer express delivery for backordered items.

UNAVAILABLE ITEMS
If you add an item to your cart and a message is displayed that the item is Not Available, the item is sold out until further notice.

SIZING
All of our clothes are junior sized. Follow this link to go directly to our size chart.

CATALOG REQUEST
Click here to order a FREE catalog. You must be at least 13 years old.

ADDRESS VALIDATION
To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses and will ask you to accept the recommended address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.

SALES TAX
Applicable sales tax will be charged for orders shipped to: AL, AZ, CA, CO, CT, FL, GA, IA, IL, IN, KS, LA, MA,MD, ME, MI, MN, MO, NC, NE, NJ, NY, OH, PA, RI, SC, TN, TX, VA, WA, WI, & WV. In CT, MA, MN, NJ, PA, & RI some items may be exempt from tax.