Customer Service

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ORDER STATUS
Click here to track U.S. and Canadian orders or click on Order Status at the bottom of our site. We'll tell you when the order/return was processed, how and when your order was shipped, and give you an order recap and tracking number, if applicable. You will need your order number and billing zip code (order numbers are emailed if a valid email address was provided at the time of purchase).

SHIPPING & DELIVERY (U.S. ORDERS)
Orders are shipped from our warehouse via UPS and transferred to your Local Post Office for final delivery. Rates for regular shipping (10 days) to addresses in the United States are based upon the total cost of your merchandise. An additional handling charge will be applied to free shipping orders. Free shipping offer is valid in the U.S. only. All orders are processed once credit card verification and authorization have been obtained. Orders are shipped Monday-Thursday, not including holidays, and there is no weekend service (Friday-Sunday) for our Express or Next Day delivery options. If you choose to ship your order to more than one address, a charge of $3.99 will be added for each additional address.

STANDARD SHIPPING COSTS

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You will be charged shipping & handling only once. Any subsequent backorder item shipped in a separate package will not incur an additional shipping & handling charge.

EXPRESS SHIPPING (AVAILABLE FOR U.S. ORDERS ONLY)
Orders are shipped from our warehouse via UPS for all express deliveries. Express shipping is NOT available to P.O. Boxes, APO/FPO/DPO addresses, for out-of-stock items, or for some oversized items, like furniture. Saturday delivery is not available in all areas.

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* pending credit card verification and authorization

CANADIAN SHIPPING

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Canadian shipment rates are inclusive of shipping and duties. By ordering goods from dELiA*s you hereby authorize UPS SCS Inc to act as your agent and to transact business with the CBSA (Canada Border Services Agency) to clear your merchandise and account for duties and taxes.

Residents/consumers outside the province of Ontario will have to self-assess with the provincial Gov't for PST. Ontario residents: PST will be collected and remitted to CBSA along with Duty and taxes (GST, Excise tax if applicable). Nova Scotia, New Brunswick, and Newfoundland/Labrador residents: HST will be collected and remitted on your behalf as well as duty and taxes (GST and Excise tax, if applicable). If you choose to ship your order to more than one address, a charge of $3.99 will be added for each additional address.

INTERNATIONAL SHIPPING

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With the exception of Canada, all international orders are held until all items are in-stock and can be shipped complete. Orders are shipped Monday-Friday, not including holidays; please allow 7–15 business days for delivery. Shipments may be subject to import charges, duties, or taxes, which are the responsibility of the purchaser. All orders must be in U.S. funds. We do not offer express delivery to Canadian or international addresses. Free shipping offer is valid for U.S. orders only. If you choose to ship your order to more than one address, a charge of $3.99 will be added for each additional address.